Returns Policy

We want you to feel confident when purchasing from Hunter & Nomad.

30 Day Returns on Full Priced Items

If you are not completely happy with a full priced standard product, you may request a return within 30 days of delivery, based on the carrier tracking information.

To be eligible for a change of mind return, the item must be unused, unwashed, in its original condition and returned in its original packaging where possible.

Returns must be sent to our Australian returns address in Brisbane, Queensland. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Original shipping charges, if any, are not refundable.

Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.

Sale Items and One Off Pieces

Sale items, items purchased during a promotional period or with a discount code, and one off pieces are final sale for change of mind. They cannot be returned or exchanged unless they are faulty or otherwise covered by the Australian Consumer Law.

If a fault or imperfection was clearly disclosed before purchase, such as with seconds or clearance stock, that disclosed issue is not grounds for a return. This does not affect your rights in relation to any other fault.

Custom Made Sizes

Rugs made to a custom size specifically for you cannot be returned or exchanged for change of mind. Our standard sizes, including 200 × 300 cm rugs, are covered by the normal 30 day returns policy when purchased at full price.

Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law apply to all purchases, including sale items and custom made items. These rights are not limited to 30 days.

If your item arrives damaged, is faulty, is not as described or you receive the wrong item, please contact us with your order number and photographs where possible. Depending on the nature of the problem, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law.

Where an item is confirmed to be faulty, damaged or incorrect, Hunter & Nomad will cover reasonable return shipping costs.

Requesting a Return

Before returning an item, please email hello@hunterandnomad.com.au with your order number and the reason for your return. Items returned without contacting us first may not be accepted.