FAQs

GENERAL QUESTIONS

Lots of stores have contacted us and asked to stock our products. We are on it and will let you know via our newsletter and here when you can see and buy our products in local stores. If you are interested in stocking Hunter & Nomad products, please contact us on wholesale@hunterandnomad.com.au for more information.

The answer to the first question is no. In regards to Instagram Collaborations, it is not a clear yes or no. We are lucky enough to not have to pay for collaborations and generally do not do them. However, there is always an exception to the rule, so please email us on hello@hunterandnomad.com with your social link and your proposal.

RUG QUESTIONS

Our rugs are washable in a conventional washing machine (140x200 and 160x230cm). The 200x300cm size can be washed on a low gentle cycle at your local laundromat.

Wash them on a low cold cycle.

Flat dry it in the shade.

Give it a good vacuum clean after it's completely dry to make it beautiful and soft again.

Treat tough stains with a damp cloth. Do not use chemicals to treat stains.

Here are some tips to keep shedding to a minimum:

Lightly vacuum it once a week (the more you vacuum the more the fibers will loosen up and come off).

Make sure NOT to have the vacuum on the setting closest to the ground.Use a rug pad under the rug to absorb shock and reduce shedding.

Take your rug outside for a good shake once in a while to clear off any dust that it has collected.

As these items are made purely from cotton and will therefore shed for a little while. If you want to help this process, you can either regularly vacuum your piece or wash it and place it in the dryer (both on low heat!). After a while you will no longer see any fluff.

MADE-TO-ORDER QUESTIONS

Our skilled team of artisans handcraft your rug usually within 30 days. Your rug is then shipped directly to your door (typically within 14 days depending on your location).

While we do our best to factor in enough time for potential delays during production and shipment, unfortunately, the exact timing lies out of our control.

We are here for you to answer any questions you may have so please reach out to us should you need more information.

SHIPPING

Yes we do. Simply enter your address during the checkout process and the system will calculate your shipping cost. Please bear in mind that we do not offer free shipping for international orders. Depending on your location and the weight of your order, shipping cost may be exorbitantly high. If you still really, really want your items, please contact us on hello@hunterandnomad.com.aufor an customised shipping quote.

While we do not offer express shipping at checkout, we can definitely arrange it for you. Please add your request to the notes during checkout and also feel free to contact us on hello@hunterandnomad.com.au so we can get this organised for you as soon as possible.