Privacy Policy

Last updated: 23 September 2026

Hunter and Nomad Pty Ltd ACN 644 496 024, referred to in this policy as Hunter & Nomad, we, us or our, respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit hunterandnomad.com.au, purchase from us, contact us or otherwise interact with our business.

1. Personal information we collect

The personal information we collect may include:

• Your name
• Your email address
• Your telephone number
• Your billing and delivery addresses
• Details about products you purchase or enquire about
• Order, transaction and delivery information
• Communications you send to us
• Information you provide when requesting a return, refund or replacement
• Information you provide when using our styling or design services
• Reviews, photographs or other content you choose to provide
• Your marketing preferences
• Your IP address, browser type, device information and website activity
• Information collected through cookies and similar technologies

We only collect personal information that is reasonably necessary for our business activities.

Payments made through our website are processed by Shopify and the payment provider selected at checkout. We do not ordinarily receive or store your complete payment card details.

2. How we collect personal information

We may collect personal information when you:

• Visit or use our website
• Create an account
• Place or attempt to place an order
• Contact us by email, telephone, social media or through our website
• Subscribe to our email marketing
• Participate in a promotion, survey or competition
• Submit a product review
• Request a return, refund, exchange or replacement
• Use our interior styling or design services
• Otherwise interact with Hunter & Nomad

We may also receive personal information from service providers that help us operate our business, including Shopify, payment providers, delivery providers, email marketing providers, analytics providers and advertising platforms.

3. Why we collect and use personal information

We may collect and use your personal information to:

• Process and fulfil your orders
• Arrange production, shipping and delivery
• Provide order confirmations and delivery updates
• Process payments, refunds and returns
• Respond to questions and customer service requests
• Provide interior styling or design services
• Manage warranties, faulty product claims and complaints
• Maintain and improve our website, products and services
• Prevent fraud and protect the security of our website
• Understand how customers use our website
• Measure and improve our marketing
• Send marketing communications where you have consented or where otherwise permitted by law
• Meet our legal, accounting and regulatory obligations

4. Email marketing

If you subscribe to our emails, we may send you product updates, styling inspiration, promotions and other marketing communications.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at hello@hunterandnomad.com.au.

Unsubscribing from marketing will not prevent us from sending necessary messages about an order, payment, delivery, return or customer service request.

We do not add customers to our marketing list solely because they have made a purchase unless they have provided consent or we are otherwise permitted to contact them under applicable law.

5. Cookies, analytics and advertising

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website activity and improve our services.

We may use service providers such as Shopify, Google and Pinterest to measure website activity, understand the performance of our marketing and show relevant advertising.

These providers may collect information such as your IP address, device details, browser information, pages visited, products viewed and actions taken on our website.

You can manage cookies through your browser settings and, where available, through the cookie controls on our website. Disabling some cookies may affect how the website functions.

6. Sharing your personal information

We may share personal information with third parties that help us operate our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Product manufacturers and suppliers where required to fulfil an order
• Warehousing, shipping, courier and delivery providers
• Email and customer communication providers
• Website hosting and technology providers
• Analytics and advertising providers
• Accountants, insurers, professional advisers and regulatory authorities
• Service providers supporting our interior styling or design services

We only share information reasonably required for these providers to perform their services.

We may also disclose information where required or authorised by law, to protect our legal rights, to respond to suspected fraud or security issues, or in connection with the sale or restructuring of our business.

We do not sell your personal information.

7. Overseas disclosure

Some of our suppliers and service providers are located outside Australia or store and process information using overseas systems.

This may include ecommerce, payment, manufacturing, email, cloud storage, analytics, advertising and delivery providers.

The countries in which information is processed may vary depending on the providers we use and their data storage arrangements. Where required, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.

You can contact us if you would like further information about the overseas handling of your personal information.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored through Shopify and other service providers that support our website and business operations.

No method of electronic storage or internet transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy laws.

9. How long we keep information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, manage our business records and comply with legal, tax, accounting and consumer protection obligations.

When personal information is no longer required, we will take reasonable steps to delete it or remove identifying details, unless we are required by law to retain it.

10. Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to confirm your identity before providing access or making a correction.

In some circumstances, the law may allow us to refuse access. If this occurs, we will explain the reason where we are permitted to do so.

11. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner through oaic.gov.au.

12. Children’s privacy

Our products may be intended for children’s rooms, but our website and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian.

13. Third party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The current version will be published on hunterandnomad.com.au with the date it was last updated.

15. Contact us

For questions, access or correction requests, or privacy complaints, please contact:

Privacy Officer
Hunter and Nomad Pty Ltd
ACN 644 496 024
Email: hello@hunterandnomad.com.au
Telephone: +61 450 571 189
Website: hunterandnomad.com.au